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  • November 13, 2016 at 3:30 pm #1255492
    jonloutz
    Participant

    Hello,
    I am writing in regards to my website that is currently down from updating to the new version of x. I appears that none of the shortcodes are being converted to the new platform. Please help resolve this issue as soon as possible. The sites name is stwoutreach.com

    November 13, 2016 at 9:19 pm #1255801
    Nico
    Moderator

    Hi There,

    Thanks for writing in.

    I could see that there is a problem with you Child Theme CSS.

    Please check the link below on how to fix the issue.

    https://community.theme.co/forums/topic/child-theme-updates/

    Let us know how it goes.

    Thanks.

    November 14, 2016 at 10:09 am #1256597
    jonloutz
    Participant

    Hello,
    Thanks for your quick response! That was definitely a huge issue with the website. I was able to upload the new childtheme to the site. Now that everything is updated, it still appears that I am having some issues with converting the old shortcodes to the new version. Please see page https://stwoutreach.com/stw for example.

    Thanks again for your great support,
    Jon

    November 14, 2016 at 11:32 am #1256722
    Joao
    Moderator

    Hi Jon,

    Please make sure you have the plugin X-Shorcodes deactivated and deleted and Cornerstone Installed and activated.

    You also need visual composer installed and activated

    Let us know how it goes,

    Joao

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