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[Zdeno B]

Hellow,

I need help, please.
I tried updated old template 3.0.1 to 4.5.2.
But a I have still problems.
I managed it in the end, through WordPress, but i installed X-2 directory. /I tried to follow our instructions/
When now I try to find the DEMO CONTENT new look Ethos 3, it is not in the menu. /picture attached/
1 / Can you tell me please how to install all appearances?
2 / website is now too slow
The template is installed as an X-2 It is a problem? /picture attached/

http://www.jizerskyultratrail.cz

Thank you
Zdenek

[Paul R]

Hi,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Zdeno B]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for providing the information. Before I forget, you are not supposed to renamed the x folder. If you want to do some customizations, we would like to suggest that you use a child theme. This allows you to make code changes that won’t be overwritten when an X update is released. After your child theme is setup, please review how we recommend making template changes in Customization Best Practices.

Upon logging in to your WordPress Dashboard, it requires authentication (http://prntscr.com/bhreq5). Please provide us access to you dashboard.

Please let us know how it goes.

[Zdeno B]

This reply has been marked as private.

[Paul R]

Hi Zdenek,

Unfortunately it doesn’t work.

Kindly check again and let us know.

For the mean time, please try re-validating your theme.

https://community.theme.co/kb/product-validation/

[Zdeno B]

This reply has been marked as private.

[Joao]

Hi

We could not login in your website because we also need a password for this :

http://prntscr.com/bhreq5

Did you try renaming the theme folder to x?

Thanks,

Joao

[Zdeno B]

aha 🙂

try this

login : bb
passw: bb

i must

When i tried to rename X-2 to X , page dosnt work after 🙁

Zdenek

[Zdeno B]

Ok, I made a new instalation of theme and now it is renamed “X”.

But still have problems with the configuration .(

Can u look at it?

THank you
Zdenek

[Friech]

Hi Zdenek,

Please re-validate the site by following the step below:

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

If the issue remain; Do a testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

Thanks.

[Zdeno B]

This reply has been marked as private.

[Friech]

This reply has been marked as private.

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