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  • December 6, 2016 at 4:03 am #1282834
    secretary
    Participant

    I recently ran the theme update from within WordPress admin area but it got stuck at the “enabling maintenance” mode. As a result my website is now down showing an HTTP Error 500 message.

    Please help! I need to get this back up urgently.

    December 6, 2016 at 5:24 am #1282929
    Thai
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    December 6, 2016 at 9:45 am #1283251
    secretary
    Participant
    This reply has been marked as private.
    December 6, 2016 at 11:24 am #1283365
    Thai
    Moderator

    Hi There,

    I was able to fix this issue, you’re X theme is up-to-date.

    Everything should be working fine now.

    Regards!

    December 6, 2016 at 1:52 pm #1283572
    secretary
    Participant

    Great thank you.

    What was the issue? Is it perhaps something I can fix myself if it ever happens again?

    December 6, 2016 at 3:26 pm #1283676
    Joao
    Moderator

    Hi There,

    We have replaced a corrupted file,

    It should not happen again, if it happens please let us know.

    Thanks

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