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[MatrixFour]

Hi Themeco,

I am unable to update to the latest version of x theme.

4.5.2 installed. Update to 4.6.1

When I go to update the theme, maintenance mode is enabled, then it says updating, but just stalls there any doesn’t finalize. I leave the updates page and return and it says that “An automated WordPress update has failed to complete”.

I logged into FTP to see if any core theme files were modified and they are not. So it looks like nothing was updated.

I read on other forum posts that it could be an issue with cornerstone, but I am unsure.

Have you guys ran into this issue with the new update?

Please let me know as I want to update the theme core.

[Prasant Rai]

Hello There,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– FTP credentials

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[MatrixFour]

This reply has been marked as private.

[MatrixFour]

This reply has been marked as private.

[Joao]

Hi There,

Updating manually might be the fastest solution.

Please do the following:

1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

https://community.theme.co/my-licenses/

2. Temporary disable any caching plugins and purge all your server cache.

3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.
Thanks!

[MatrixFour]

Thanks Joao,

Will this interfere with any of the settings or content? Meaning will I need to re-setup any type of settings in customizer or will everything stay the way it is?

Thanks,
Mike

[Joao]

Hi Mike,

Not at all, all your data is stored on the database.

Let us know how it goes,

Joao

[MatrixFour]

This reply has been marked as private.

[Nabeel A]

Glad we could help 🙂

Cheers!

[MatrixFour]

Hi Guys,

Once again the update to 4.6.2 was taking forever and froze. I ended up doing a manual update.

Just want to let the community know in case someone was having the same issue.

[Rue Nel]

Hello There,

Thank you for updating this thread and sharing your experience. The issue with automatic updates in your site could be because of PHP memory limit exhaustion, a fatal error or out dated PHP version. This is just a guess though because I could not check your site. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you.

On the other hand, we are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

[Author]

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