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  • July 2, 2016 at 12:55 pm #1069725
    Tony W
    Participant

    Hello,

    I have 3 websites that have not been moved to Cornerstone yet. The sites are working fine in Visual Composer for now. However, I am unable to update Visual Composer again to the latest version. I get an error that says “update package not available”.

    I have tried to deactivate the plugin, delete reinstall. As well as revoke my validation key for X itself.

    This is the same issue I had the last time Visual Composer released an update.

    Any help would be much appreciated.

    Thank you,

    July 2, 2016 at 10:17 pm #1070019
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password
    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    July 3, 2016 at 12:49 am #1070102
    Tony W
    Participant
    This reply has been marked as private.
    July 3, 2016 at 3:17 am #1070166
    Christopher
    Moderator

    Hi there,

    According to change log page https://theme.co/changelog/, current version of X is compatible with VC v4.11.2, so please ignore update as you’re using compatible version.

    Thanks.

    July 4, 2016 at 3:41 pm #1071963
    Tony W
    Participant
    This reply has been marked as private.
    July 4, 2016 at 4:48 pm #1072025
    Darshana
    Moderator
    This reply has been marked as private.
    July 5, 2016 at 9:50 am #1073072
    Tony W
    Participant

    Thank you Darshana. I plan to move to Cornerstone ASAP and not deal with Visual Composer. That will resolve my issue.

    July 5, 2016 at 10:09 am #1073098
    Darshana
    Moderator

    That should work for you.

    Thanks for using X!

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