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[stirlingaustin]

My themes section says x-theme update available, when I try to update it say not verified. My site http://www.fortissimoevents.com and it is verified. (update has worked for my other site stirlingaustin.com)

I have revoked and reverified, this does not help.

Please advise what to do

thanks

Stirling

[Rahul]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[stirlingaustin]

This reply has been marked as private.

[Rue Nel]

Hello There,

Thanks for the credentials. It appears that your have re assign the url from your license. Please reassign and re validate your site again.
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

[stirlingaustin]

OK thanks, all sorted

[Rahul]

You are most welcome!

[Author]

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