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  • September 8, 2016 at 12:43 am #1165861
    SPCSHP
    Participant

    Hey Guys,

    Been racking my brains as to why this is happening and would love some help:

    My site spcagent.io/nwr is reporting this error then I try to use the shortcode [our-team] from a little team showcase plugin I bought and am trying to get setup.

    It looks like it’s conflicting with “x-head.min.js?ver=4.6.1:1” as per the console. Please help!

    Cheers,
    Chris

    September 8, 2016 at 2:39 am #1165970
    Lely
    Moderator

    Hello Chris,

    Does the error only exist if you use this shortcode?
    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 8, 2016 at 7:06 pm #1167186
    SPCSHP
    Participant
    This reply has been marked as private.
    September 9, 2016 at 1:24 am #1167586
    Darshana
    Moderator

    Hi there,

    I’m sorry but your login credentials are incorrect. Could you please confirm again with the correct information? so that we can check your issue.

    Thanks!

    September 11, 2016 at 6:42 pm #1170474
    SPCSHP
    Participant
    This reply has been marked as private.
    September 11, 2016 at 11:24 pm #1170741
    Paul R
    Moderator

    Hi Chris,

    Upon checking, it looks like your plugin is in conflict with xtheme.

    Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

    Thank you for your understanding.

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