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[tuscanentries]

Hello – I am unable to verify my purchase code in WordPress for X. It was purchased today – please assist.

Thanks
Kristin

[Prasant Rai]

Hello Kristin,

Thanks for writing in!

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Purchase code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[tuscanentries]

This reply has been marked as private.

[tuscanentries]

Hello! Were you able to resolve my validation issue?

[Joao]

Hi There,

I tried to login to your /wp-admin but the website is not working, did you change the url to something else?

In the meanwhile please follow these steps:

Hi There,

To Validate your license please follow this steps:

1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license (if you have already assign it) https://community.theme.co/my-licenses/
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address.

4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Hope that helps

Joao

[tuscanentries]

It does not show that I have validated the license at all – so I have no validation to revoke. The link for ‘Revoke Validation’ does NOT appear below the Manage/Purchase buttons.
Additionally, this is the second time that I have installed X, only to not be able to validate it and therefore crash the wp-admin functionality. The URL is still the same, but once I install X on my server and begin the setup process, it will NOT pull up anything pertaining to the WP dashboard. I do not know if this is an issue in the files provided for X, or a result of the inability to verify it. I have attached a screenshot of the error I get now at test.tuscanironentries.com
Please let me know what else needs to be done to resolve this issue, I need to get working on this website ASAP.
Thanks

[Darshana]

Hi there,

I see a white screen when accessing your WordPress backend URL. A white screen usually means there is a fatal PHP error. Can you please enable WP_DEBUG mode? You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */ For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page with the white screen, you should have some error output describing the issue in more detail.

Alternatively, you can contact your hosting provider to resolve this issue first.

Let us know how it goes.
Thanks!

[tuscanentries]

This reply has been marked as private.

[tuscanentries]

This reply has been marked as private.

[tuscanentries]

And I have gotten my site validated. Thank you for your help!

[Rupok]

You are welcome!

Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

Thanks for using X.

Cheers!

[Author]

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