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  • August 26, 2016 at 12:27 am #1147791
    rcagney
    Participant

    One of our consultants found an ad on our page and we have no ad code on our site.

    I was unable to replicate the error but I moved to update wordpress and was unable to update the theme despite being verified/certified ect.

    Error message: “An error occurred while updating X: Update package not available.”

    website is bryanchufortexas.com

    Login information will be in the next post.

    August 26, 2016 at 12:28 am #1147795
    rcagney
    Participant
    This reply has been marked as private.
    August 26, 2016 at 12:46 am #1147809
    Rupok
    Member

    Hi there,

    Thanks for writing in! Plugin might add any ad to your site so let’s check if you have such plugin installed on your site. If you can’t see the ad then possibility is your consultant have any addons on his browser that’s showing ad.

    Regarding the update, kindly revoke the license and remove the site from Themeco account license page. Then add the site again and re-validate from WordPress Dashboard (Adodns menu).

    Hope fully that will be solved.

    Cheers!

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