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  • July 19, 2016 at 8:44 pm #1094543
    bnskipper
    Participant

    Before the last update the “Customize” options were working just fine. I am not exactly sure what has happened, but X is no longer displaying any of the tabs in under Appearance/Customize. Any ideas?

    July 19, 2016 at 11:42 pm #1094753
    Prasant Rai
    Moderator

    Hello There,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    July 20, 2016 at 4:16 pm #1095917
    bnskipper
    Participant
    This reply has been marked as private.
    July 20, 2016 at 8:54 pm #1096318
    Lely
    Moderator

    Hello There,

    Thank you for the credentials. Can you clear browser cache? I tried to login and it is showing fine. I even check the console and there is no error. See image below:

    July 21, 2016 at 5:44 am #1096830
    bnskipper
    Participant

    Well this is unusual… I cleared the caches, opened the “customize” page in Chrome and Explorer and I’m still having the same issue. Doesn’t seem to display even on my mobile browser.

    July 21, 2016 at 7:37 am #1096944
    Christian
    Moderator

    Try accessing in incognito. Or, disable all browser plugins and check again.

    Thanks.

    July 23, 2016 at 9:16 pm #1100316
    bnskipper
    Participant

    I tried incognito and it’s still not showing up. I uploaded a backup and it seems to work just fine with pre 4.5.3. versions of WordPress. Perhaps it has something to do with WordPress itself?

    July 24, 2016 at 1:25 am #1100426
    Christopher
    Moderator

    Hi there,

    Please check this KB article : https://community.theme.co/kb/solutions-to-potential-setup-issues-customizer/

    Hope it helps.

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