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Archive / Unable to Install Cornerstone Plugin after many, many tries.
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  • July 21, 2015 at 10:34 pm #336500
    dbrusveen
    Participant

    I have spent many, many hours trying to get Cornerstone installed on my site with no luck. Initially, I got “This plugin does not have a valid header.” So, I went to the forums and tried to figure out a solution. I did the ftp method of deleting Cornerstone there and then re-installing it through my website. It said it was successful, but then when I went to leave that page, it said there was a fatal error, and I couldn’t get to anything. So, I went back and installed it in ftp, and it went back to how it initially was. Then I found a suggestion that the Contact Form 7(?) was causing a glitch with Cornerstone, so I deleted that and installed the previous version with no luck. The only other option that I saw was to delete my Visual Composer, but with no guarantee of a solution and needing my website to be up and running, I was too afraid to try that on my own. Please help! It appears that I have 4.0.5 for X, and WordPress is 4.2.2. I have no idea what shortcode plugin version I have.

    July 22, 2015 at 2:21 am #336661
    John Ezra
    Member

    Hi there,

    Thanks for writing in and sorry you’re having issues installing Cornerstone. We’d love to help. Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    July 22, 2015 at 7:13 am #336899
    dbrusveen
    Participant
    This reply has been marked as private.
    July 22, 2015 at 8:53 am #336989
    Thai
    Moderator

    Hi There,

    You couldn’t install the CornerStone plugin, because the cornerstone folder is existed.

    After renamed this folder, I’ve successfully installed CornerStone plugin and also deactivated your X-Shortcodes plugin.

    Please take a look at your website.

    Regards!

    July 22, 2015 at 5:54 pm #337466
    dbrusveen
    Participant

    Thank you so much! Everything looks right on my website, so now I’m looking forward to digging in with Cornerstone!

    July 22, 2015 at 8:44 pm #337617
    Lely
    Moderator

    Your welcome.
    Enjoy your journey with Cornerstone!
    Please do let us know if you still have questions.

    July 25, 2015 at 3:02 pm #340424
    dbrusveen
    Participant

    It looks like my struggles aren’t over yet. I went to start using Cornerstone today after you got it installed for me, and nothing happens when I try to drag elements into the sections. The background does not change to the diagonal lines when I pull and element over there as shown in the tutorial video. The background turns a lighter color, but nothing drops in. I badly need to make some necessary changes to my website, and I am completely frustrated with Cornerstone. Please help!

    July 25, 2015 at 10:25 pm #340542
    Rue Nel
    Moderator

    Hello There,

    We notice that you are using an older version of X and Cornerstone. Please make sure that every thing is up to date. Our latest versions are:
    X Theme: 4.0.5
    Cornerstone: 1.0.4

    You can find the latest version numbers here: (http://theme.co/x/member/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Thank you.

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