Navigation
Archive / Unable to Check if Licence is valid
This is archived content. Visit our new forum.

Tagged: 

  • Author
    Posts
  • November 10, 2016 at 5:07 am #1251511
    Schw_ede
    Participant

    Hey there,

    i’ve got the problem, that my code cant be checked if its valid

    I bought the X-Theme on Envato

    here is the Code i get when i click on details:

    <html><head>
<title>404 Not Found</title>
</head><body>
<h1>Not Found</h1>
<p>The requested URL /api-v2/validate/##LICENCE-NUMBER##/ was not found on this server.</p>
<p>Additionally, a 404 Not Found
error was encountered while trying to use an ErrorDocument to handle the request.</p>
<hr>
<address>Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at community.theme.co Port 443</address>
</body></html>
    November 10, 2016 at 8:36 am #1251741
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    First of all, please make sure that you’re fully updated (X theme & Corerstone plugin). You can see the latest version numbers from here (https://community.theme.co/kb/version-compatibility/).

    If you’re still having issues after updating, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – License key (purchase code)
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks for understanding!

    November 16, 2016 at 4:47 am #1259185
    Schw_ede
    Participant
    This reply has been marked as private.
    November 16, 2016 at 7:36 am #1259312
    Christian
    Moderator
    This reply has been marked as private.
    November 16, 2016 at 4:42 pm #1260038
    Schw_ede
    Participant
    This reply has been marked as private.
    November 16, 2016 at 6:55 pm #1260304
    Darshana
    Moderator
    This reply has been marked as private.
    November 17, 2016 at 2:12 am #1260671
    Schw_ede
    Participant
    This reply has been marked as private.
    November 17, 2016 at 3:56 am #1260766
    Rad
    Moderator

    Hi there,

    Please check this related thread. It’s due to not properly setup CURL.

    https://community.theme.co/forums/topic/validation-fix-installed-curl-on-my-vps-and-it-works/

    Make sure to restart the apache service, and you should contact your hosting provider or your webmaster if he’s familiar with this setup.

    Thanks!

    November 17, 2016 at 9:13 am #1261103
    Schw_ede
    Participant

    Thank you, that helped me

    what i did was:

    sudo apt-get install php5.6-curl
    (was just php5-curl on the linked thread)
    and
    sudo service apache2 restart

    this did the trick, thank you 🙂

    November 17, 2016 at 9:42 am #1261161
    Rahul
    Moderator

    Glad we were able to help you out!

    Let us know if we can help with anything else.

    Thank you.

  • Author
    Posts
  • <script> jQuery(function($){ $("#no-reply-1251511 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>