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  • January 25, 2017 at 10:52 am #1344942
    inviteavet
    Participant

    cURL error 6: Could not resolve host: community.theme.co; Unknown error

    error receive dwhen trying to validate to add addons

    January 25, 2017 at 11:48 am #1345021
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    January 25, 2017 at 2:16 pm #1345199
    Rahul
    Moderator

    Hi There,

    Greetings! Thank you for contacting us 🙂

    Please see our Knowledge base https://community.theme.co/kb/product-validation/ This will show you step by step instructions to validate your licence.

    Let me know if this helps.

    Cheers!

    January 25, 2017 at 6:15 pm #1345486
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    January 25, 2017 at 6:19 pm #1345488
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    January 25, 2017 at 10:13 pm #1345791
    Darshana
    Moderator

    Hi there,

    You need to make sure that you have the installed PHP cURL extension on your server and properly configured. You can ask your hosting provider to do this for you.

    If you’re still having any issues, would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    January 26, 2017 at 10:29 am #1346513
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    January 26, 2017 at 10:31 am #1346515
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    January 26, 2017 at 3:30 pm #1346851
    Darshana
    Moderator

    Hi there,

    Could you please make a request for your hosting company with the following. 

    
- Update PHP version to v5.6.0 or above
- Increase PHP max_execution_time to 300

    Also you can try adding the following lines into your wp-config.php file in the root of your WordPress installation.

    
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    You can add the above code, before the following lines:
    /* That's all, stop editing! Happy blogging. */

    Let us know how it goes.
    Thanks!

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