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Posts
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Dear X supporters,
I am still discovering your product, website is still under development. I have just decided to change hosting for my website. The domain remains the same. I reinstalled a brand new WordPress in the new hosting. I have just downloaded your theme again and installed it.
When I tried to validate my X license, I received the message : “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”
So I did. I revoked and entered my website domain again.
I tried with http:// and without.
I tried to totally delete X theme files and reinstall again.Nothing works.
Your help would be appreciated.
Hello There,
Thanks for writing in! Please revoke and revalidate your site. To do that, please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/
Please let us know how it goes.
Ok, It worked !
The website url was not correct under “settings” => “general”
Thanks for your support.
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