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  • April 7, 2016 at 9:12 am #871207
    ncuesta
    Participant

    Hey Themeco peeps,

    How’s it going?

    I’m unable to validate X on a site. I’ve tried revoking and re-assigning multiple licenses to no effect.

    It’s always giving the “This site URL is not a match for your API key.” error.

    Can you help?

    Will send further info in a private reply.

    Thanks!

    April 7, 2016 at 9:14 am #871208
    ncuesta
    Participant
    This reply has been marked as private.
    April 7, 2016 at 8:29 pm #872150
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! Could you please provide us with your API key generated for the site to check your issue.

    In the meantime, please check the following knowledge base article to apply some of the debug methods (https://community.theme.co/kb/connection-issues/). Also purge your site cache before proceeding.

    Thanks!

    April 8, 2016 at 1:25 pm #873159
    ncuesta
    Participant

    Huh? What API Key?

    This is what I get on my licenses page once you made the update to license validation –
    “Looking for API keys? We’ve removed these in favor of just using the purchase code directly. For new site validations, you can use your purchase code directly. Sites previously validated with an API key, will remain validated, but moving forward API keys will no longer be used” (see attached image)

    As for the debug methods, thanks but I’ve already gone through them previously. There are no error messages received of any sort.

    April 9, 2016 at 2:08 am #873824
    Friech
    Moderator

    Hi There,

    Sorry for the confusion, yes we remove the API key thing. Since you already paired your purchased code with http://sfloridaluxuryhomes.com domain. Login to your wp dashboard and under the Addons panel, input your Purchased code to the validation field.


    screenshot

    Thanks.

    April 14, 2016 at 7:34 am #882102
    Sunato
    Participant

    Hi, I cannot see the above Screens/ fields. Looks instead like this (see Picture).

    April 14, 2016 at 12:10 pm #882682
    ncuesta
    Participant
    This reply has been marked as private.
    April 14, 2016 at 3:14 pm #882994
    Rad
    Moderator

    @Sunato, That screen is only available on the latest version, your X theme version is still old and the validation should be available on Admin > Addons > Product Validation


    @NCuesta     Please assign your key to agentfire3.com then validate it again. It’s a multi-site, and validation is only applicable to the root/main domain of multiple sites.

    Thanks!

    April 19, 2016 at 8:20 am #889998
    ncuesta
    Participant

    Thanks @Rad! You the man.

    April 19, 2016 at 11:45 am #890388
    Rupok
    Member

    You are welcome!

    Glad that it helped. Feel free to let us know if you face any other issue. We’ll be happy to assist you.

    Thanks for using X.

    Cheers!

    August 16, 2016 at 11:07 am #1133740
    Jason
    Participant
    This reply has been marked as private.
    August 16, 2016 at 12:57 pm #1133924
    Nico
    Moderator

    Hi There,

    You can check the link below for unassigning a domain then resigning it again to other domain.

    https://community.theme.co/kb/product-validation/

    Hope it helps.

    Let us know how it goes.

    THanks.

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