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[magcomputing]

When I enter the purchase code I get an error: Uh oh, we couldn’t check if this license was valid. Details.

[Joao]

Hi There,

Please do the following:

1] Please login to your account and revoke the license. https://community.theme.co/my-account/
2] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
3] Go back to X Addons > Home again, and insert the license again

Let us know how it goes.

Joao

[magcomputing]

Same result I even changed the address in the general settings to http://www.tycoonwindoor.com the site will not register

[Rahul]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password
– Themeco purchase code

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[magcomputing]

This reply has been marked as private.

[Joao]

Hi There,

Please do the following:

1 Temporary disable any caching plugins and purge all your server cache.

2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

4. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.

Thanks!

Joao

[magcomputing]

As requested I removed the template and plugin cornerstone. Downloaded and reinstalled the template however the issue remains.

I have no caching plugin installed.

[Christian]

Please try the solutions outlined at https://community.theme.co/kb/connection-issues/

Thanks.

[magcomputing]

This is the error I have lost a day on this porject and have a timeline. How can I get this activated

array(5) {
[“headers”]=>
array(0) {
}
[“body”]=>
string(0) “”
[“response”]=>
array(2) {
[“code”]=>
int(0)
[“message”]=>
string(0) “”
}
[“cookies”]=>
array(0) {
}
[“filename”]=>
NULL
}

[Rue Nel]

Hello There,

Thanks for the updates! I also tested validating your site using a test license and I’ve got the same results. Could you please confirm the following with your hosting provider:

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

And also, I recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

I’d would loved to know if this has work for you. Thank you.

[magcomputing]

Note below was configured however the vhosting security was blocking your site.

– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

[Joao]

Seems like the issue was solved, thanks for the input for the community.

Joao

[Author]

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