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Archive / Uh oh, we couldn't check if this license was valid. Details.
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  • November 22, 2016 at 4:23 pm #1267418
    mwestermann
    Participant

    After having re-assigned my license to a new server and entered my Envato purchase code in the license field, I get the dreaded “Uh oh, we couldn’t check if this license was valid. Details.” message.

    I have checked that the URL I have entered in the licensing, in General/Settings and that the site is actually run on is the same. What can I do to remedy this?

    November 22, 2016 at 10:33 pm #1267739
    Friech
    Moderator

    Hi There,

    Thanks for writing in! Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – License key

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    In the meantime, please contact your hosting and confirm the following.

    – Ensure your site can reach this domain: community.theme.co
    – Ensure PHP cURL is working, and allow_url_fopen is enabled.

    Cheers!

    November 24, 2016 at 8:36 am #1269569
    mwestermann
    Participant
    This reply has been marked as private.
    November 24, 2016 at 9:26 am #1269611
    Darshana
    Moderator

    Hi there,

    Upon checking, I see that cURL PHP extension is not installed/enabled on your server. Could you please ask your hosting provider to configure this for you? so that the validation process will function correctly.

    Let us know how it goes.
    Thanks!

    November 24, 2016 at 10:25 am #1269665
    mwestermann
    Participant
    This reply has been marked as private.
    November 24, 2016 at 10:53 am #1269703
    Darshana
    Moderator
    This reply has been marked as private.
    November 24, 2016 at 10:56 am #1269705
    mwestermann
    Participant
    This reply has been marked as private.
    November 24, 2016 at 11:40 am #1269732
    Darshana
    Moderator

    Hi there,

    I have re-installed your Cornerstone plugin and then I was able to validate.

    Thanks!

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