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My site was not able to auto update, look on this site for help and it told me to revoke and reapply the license. but now im getting the following error.
“Uh oh, we couldn’t check if this license was valid. ”
Hi there,
I’d like to check from my end but your given credentials is not for an admin account so can’t access anything. Let’s update the role to admin.
Thanks!
Hey There,
Thanks for writing back!
Could please do the following:
1] Please login to your account and assign the license. You need to assign the license to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X Addons > Home again, and insert the license again.
And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/
Please let us know how it goes.
Hello There,
Thanks for the updates! I have tried validating your site and it seems that there is an OpenSSL issue. Please check out this topic for further information about this issue: https://community.theme.co/forums/topic/regarding-404-errors-when-unable-to-validate/
Hope this helps explain it briefly.
thank you. i was able to validate with the recommended steps. but it un able to check for updates now.
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