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  • #1286011
    delamanoporelmundo
    Participant

    Hi X team, I’ve been editing the http://delamanoporelmundo.org/ page without problem the last few days, and today after doing some changes, this error message appeared:

    “Uh oh! An unidentifiable error is preventing the live preview from loading. Switching to Skeleton Mode.”

    It seems to have occurred since updating WordPress a couple of days ago, but im not sure. It seems like many people have same issues and that make me feel worried…
    Please i need your help, I wish to know how to make cornerstone work correctly again…
    Thanks

    #1286013
    delamanoporelmundo
    Participant
    This reply has been marked as private.
    #1286026
    delamanoporelmundo
    Participant

    Im just checking if there’s something related with plugins conflict, but sadly the problem still there…

    #1286091
    Christian
    Moderator

    Hey there,

    Please give us cPanel access also.

    Thanks.

    #1286125
    delamanoporelmundo
    Participant
    This reply has been marked as private.
    #1286231
    delamanoporelmundo
    Participant

    Hi there, while im waiting for your support, I just double checked every single plugins, seems like not involved with the problem…

    #1286312
    Jade
    Moderator

    Hi there,

    Please try to install and run Transient Cleaner (https://en-ca.wordpress.org/plugins/artiss-transient-cleaner/).

    1. Install Transient Cleaner
    2. Navigate Dashboard -> Tools -> Transients
    3. Set Clear Expired Transients -> Enable
    4. Select Run Now
    5. Set Remove All Transients -> Enable
    6. Set Remove All Transients -> Optimize Afterwards
    7. Select Run Now
    8. Recheck your Cornerstone for functionality

    Let us know how it goes.

    #1286337
    delamanoporelmundo
    Participant

    Im not sure what im doing wrong, i followed all the steps but the problem still there

    #1286347
    delamanoporelmundo
    Participant

    Theres is again…

    #1286364
    delamanoporelmundo
    Participant

    double checked, doesn’t work…

    #1286635
    Friech
    Moderator

    Hi There,

    Did you update the Woocommerce as well? Please reinstall the Woocommerce, then make sure you clear all your caching plugin and caching feature your site might have.

    Let us know how it goes.

    Thanks.

    #1286657
    delamanoporelmundo
    Participant

    I did it! I just uninstalled woocomerce and cleared all my cache, the message still there…
    I can’t even save my pages…

    #1286674
    delamanoporelmundo
    Participant

    I provided you all my login credentials already, so maybe you can take a closer look and go deeper? Please I need a solution.

    #1286938
    delamanoporelmundo
    Participant

    I keep having this issue, and it’s greatly interfering with site modification.
    I have used the transient cleaner plugin but the problem still there.
    I erased woocomerce and cleared all my cache, the message still there…
    I can’t even save my pages or do something else.
    I really need to finish this work, I invested lot of time and effort on it.

    #1286947
    Rue Nel
    Moderator

    Hello There,

    It looks like a 3rd party plugin is causing an issue. Could please deactivate W3 Total Cache first? I would love to deactivate it regretfully our access is very limited. Meanwhile, you could also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Please let us know how it goes.

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