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Can you help me free up an X Theme license / purchase code for a web developer who will be taking over one of our X Theme websites? I will send the details in a separate message.
Hello There,
Thanks for writing in! Regretfully we cannot do purchase code transfer between Envato users. Envato will have to do this transfer. We can only removed, merge or add purchase code to account in out Theme.co community. Those pruchases will still be accounted in your Envato account. I would recommend that you contact Envato directly.
Please check out this thread:
https://themeforest.net/forums/thread/transferring-license-ownership/97594
https://codecanyon.net/forums/thread/transfer-purchase-product-to-another-account/164595Hope this helps.
Hi. Possibly I’m not asking for what I need in the right way. The developer just wants to register the license in his own Themeco account – no changes on the Envato end, I think. I’ve noticed in a couple of other tickets that this is the process suggested to some developers, including response #1111803, which reads:
Hey There, There is no way to pass the cost to a client through us as we do not handle the payment. Since there are no reoccurring fees with our theme all future purchases can be done directly by your client without a problem. You’ve received a purchase code when you’ve bought X and assigned it to your account. We can free up that purchase code so you can reassign it / give it to your client who the can register an own account. Let me know how you want to proceed.
—Is freeing up the purchase code something you can do in this case? Thanks.
Hey There,
We can release/free up purchase codes. If you provide us with the purchase code you want to be freed up we can do that and then you are able to register a new member area account here with that purchase code. This process is totally isolated to our Themeco account management and has nothing to do with Envato.
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