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[viamaria]

I have a client that has recently moved their website from our hosting to their own. They are requesting the purchase code to be in their own ThemeCo account. How can I remove the purchase code from my version of WordPress so they can activate in their new one? It’s the same site, same domain, just on a new server (new files) and new ThemeCo account. Thanks!

[Rue Nel]

Hello There,

Thanks for writing in! We can transfer the license code from your account to your customer’s account. Simply provided the following:

– Purchase code
– Username of your client so that we can transfer it.

Once the license code has been transferred, they must revalidated the site. Please do the following:
1] Please go to X Addons > Home and revoke the validation (https://s3.amazonaws.com/community-themeco/app/uploads/2016/04/17110514/Capture53.jpg).
2] Please login to your account and revoke the license.
3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
4] Go back to X Addons > Home again, and insert the license again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://community.theme.co/kb/product-validation/

Thank you.

[Author]

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