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Archive / Topbar social icons show up in Customizer, but not after I close it – Why?
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  • September 15, 2016 at 3:59 pm #1177219
    blue928
    Participant

    I added a top bar and social icons to my Renew stack website here:

    http://demo.tourismbuilder.com/beokinawa/httpdocs/

    You can see when I’m editing in customizer that they appear perfectly.

    But, after I close customizer, they disappear from the top bar as well as from the footer.

    Do you know why this could be happening?

    I’ve tried to:
    — clear cache
    — disable all plugins
    — switch themes
    — deleting all custom css

    Nothing works.

    There is no custom programming. Checking the source code you can clearly see that the HTML code for both header and footer social icons is there. Thoughts?

    September 15, 2016 at 7:19 pm #1177368
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    September 15, 2016 at 7:51 pm #1177485
    blue928
    Participant
    This reply has been marked as private.
    September 16, 2016 at 12:06 am #1177729
    Friech
    Moderator

    Hi There,

    Thanks for the credentials. The social icons shows up on my end, both on Customizer and Frontend.

    Customizer -> http://prnt.sc/cikd21
    Frontend -> http://prnt.sc/cikd3p

    Please try using another browser, or use incognito mode.

    Let us know how it goes.

    Cheers!

    September 16, 2016 at 7:57 am #1178133
    blue928
    Participant

    I see the error now. Adblock Plus is preventing them from showing up.

    Are yours blocked too when you view the site with Adblock plus enabled?

    If so, that may be something you guys want to look into changing as this will prevent many people from viewing them if Adblock Global Filters has added your HTML source to its list.

    In any case, thanks for looking into it!

    September 16, 2016 at 11:14 am #1178368
    Jade
    Moderator

    Thanks for reporting. We have already submitted this report to the dev team which they can have a look at.

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