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  • September 20, 2016 at 9:22 am #1183194
    mike-moonray
    Participant

    Just started a fresh install of WordPress and X and I’m unable to validate the install using the development server. I tried 2 variations of the url and neither work.

    September 20, 2016 at 9:34 am #1183212
    Rahul
    Moderator

    Hey There,

    Thanks for writing in!

    Make sure you follow the right path to install and validate your X theme. Following tutorial will help you installing the X theme to a desired WordPress site :

    https://community.theme.co/kb/theme-installation/

    If you still can’t figure it out, send your WordPress Credentials along with the X theme’s details. We’d have a closer look of the issue.

    Thanks for understanding!

    September 20, 2016 at 9:40 am #1183217
    mike-moonray
    Participant
    This reply has been marked as private.
    September 20, 2016 at 9:41 am #1183219
    mike-moonray
    Participant

    Hi Rahul. That’s the method I used to install the theme. Login details are above

    September 20, 2016 at 9:51 am #1183230
    Joao
    Moderator

    Hello There,

    Thanks for writing in! You should be able to update Cornerstone if you have X license validated.
    Please do the following:
    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    If still doesn’t work, please update Cornerstone manually by uploading it to ftp. Please check our our knowledge base to know how: https://community.theme.co/kb/updating-your-theme-and-plugins/

    Note that we use the Envato Purchase code now to register the website and not an API Key.

    Hope this helps.

    September 20, 2016 at 9:58 am #1183240
    mike-moonray
    Participant

    Didn’t work. I’ve revoked the the license for the development environment, then used the exact URL in Settings > General > Site Address. I then pasted the license key for that URL into X, and received the same error.

    I’ve tried this with both Firefox and Chrome.

    September 20, 2016 at 10:11 am #1183253
    Rahul
    Moderator

    Hey There,

    Thanks for writing in.

    Kindly send us the Purchase code in a private reply!

    Thank you.

    September 20, 2016 at 10:51 am #1183308
    mike-moonray
    Participant
    This reply has been marked as private.
    September 20, 2016 at 11:20 am #1183344
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    Can you please double check the credentials? It doesn’t seem to work here.

    Error : The password you entered for the username themeco is incorrect. Lost your password?

    September 20, 2016 at 1:56 pm #1183548
    mike-moonray
    Participant
    This reply has been marked as private.
    September 20, 2016 at 11:14 pm #1184174
    Rupok
    Member

    Hi there,

    Thanks for updating. There was a known bug on X 4.3.0 with WordPress 4.5 regarding the automatic update. As you are using earlier version of that, kindly update the theme manually for now. You can download the installable theme from themeforest or here – https://community.theme.co/dashboard/

    You can just place the extracted theme folder x under wp-content/themes/ folder using FTP replacing the old theme folder.

    Also please follow the installation video to understand it better – https://community.theme.co/kb/theme-installation/

    After updating theme, everything should be fine and then update all other plugins.

    Hope this helps.

    Cheers!

    September 21, 2016 at 8:47 am #1184626
    mike-moonray
    Participant

    Thanks Rupok. Updating to the newest version of the theme did the trick.

    September 21, 2016 at 9:22 am #1184693
    Joao
    Moderator

    Glad to hear it,

    Let u know if we can help with anything else.

    Joao

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