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  • #1068501
    8876_dsa4
    Participant

    I’ll need someone to look into this:

    Under Appearance>Themes> it says “Validate X to enable automatic updates”

    Except my theme is validated.

    I’ve had this issue before, and a staff member said to create a new API Key and try validating it again. It didn’t work and I decided to ignore the issue.

    I should really get to updating my plugins now. Can I get some help please for adamsarch.com

    Thank you.

    #1068518
    Joao
    Moderator

    Hello There,

    Make sure you have all security and cache plugins deactivated during the process and do the following:

    1] Please go to X Addons > Home and revoke the validation.
    2] Please login to your account and revoke the license. https://community.theme.co/my-account/
    3] After you have revoke the license, you need to re assign the license again to your site using this url: https://www.your-domain.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
    4] Go back to X Addons > Home again, and insert the license again.

    Hope it helps

    Joao

    #1068534
    8876_dsa4
    Participant

    I’ve done this all before. Except I don’t have the option to “revoke” validation under X Addons.

    #1068547
    Jade
    Moderator

    Hi there,

    You might be using a version of the theme that is using the older validation process. Kindly check the suggestions in this thread.

    Hope this help.

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