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  • December 22, 2016 at 12:36 am #1301440
    digimax-co
    Participant

    Hi. I have purchased X theme. But now license is not validating for it. I am using it in below domain:

    http://nspro.com/aquachi/

    Please advice what to do.

    December 22, 2016 at 12:57 am #1301448
    Paul R
    Moderator

    Hi,

    Please try the following and let us know how it goes.

    https://community.theme.co/kb/connection-issues/

    Thanks

    December 22, 2016 at 2:25 am #1301496
    digimax-co
    Participant

    Issue is when I am validating it. Its hows validate successful. But when I go to other page. Its again shows error that theme is not validated.

    December 22, 2016 at 2:42 am #1301507
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    December 22, 2016 at 2:48 am #1301510
    digimax-co
    Participant
    This reply has been marked as private.
    December 22, 2016 at 2:53 am #1301514
    digimax-co
    Participant

    Are you checking?

    December 22, 2016 at 4:48 am #1301572
    digimax-co
    Participant

    Also contact forms are not working in back end.

    December 22, 2016 at 6:18 am #1301616
    Rubin
    Keymaster

    Hey There,

    Your site is now validated.

    December 22, 2016 at 8:03 am #1301690
    digimax-co
    Participant

    Its not. Where you checking?

    December 22, 2016 at 8:57 am #1301752
    Rahul
    Moderator

    Hey There,

    Thanks for writing back!

    Kindly attach the Purchase code as well.

    Thanks for your understanding!

    December 22, 2016 at 9:13 am #1301765
    digimax-co
    Participant

    Issue is when I am validating it. Its shows validate successful. But when I go to other page. Its again shows error that theme is not validated. Its not like that purchase code is showing invalid.

    December 22, 2016 at 10:27 am #1301828
    digimax-co
    Participant
    This reply has been marked as private.
    December 22, 2016 at 1:55 pm #1302000
    Joao
    Moderator

    Hi There,

    I have inserted your theme in Addons and your theme now is validated.

    Hope it helps

    Joao

    December 22, 2016 at 7:18 pm #1302281
    digimax-co
    Participant

    When you are putting purchase code. Can you go to other part of back end. You will see that its still not validated.

    December 23, 2016 at 12:16 am #1302502
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! I can confirm that the issue is present in your site. Would you mind providing us the ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your credentials, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – FTP Hostname
    – FTP Username
    – FTP Password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

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