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  • August 16, 2016 at 9:44 pm #1134601
    fernandasb12
    Participant

    Hello, good night!
    I have just purchased the X theme, but I am having trouble intalling it. the following message keep on showing after I try to install it:

    “Installing Theme from uploaded file: x.zip
    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme install failed.”

    Regards,
    Fernanda

    August 16, 2016 at 11:29 pm #1134676
    Prasant Rai
    Moderator

    Hello Fernanda,

    Thanks for writing in!

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

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