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  • May 30, 2016 at 10:02 pm #1017424
    Eric T
    Participant

    After I updated the X theme my website looks like this

    http://www.bethtuttle.com/

    I have no idea how to fix this. Please help!

    Beth

    May 30, 2016 at 10:52 pm #1017457
    John Ezra
    Member

    Hi Beth,

    Thanks for writing in! You may need to update your child theme.

    https://theme.co/changelog/#theme-4-3-3

    Let us know how that goes. Hope this helps – thanks!

    May 31, 2016 at 7:36 am #1018016
    Eric T
    Participant
    This reply has been marked as private.
    May 31, 2016 at 7:43 am #1018025
    Christopher
    Moderator

    Hi there,

    Please provide us with login credentials so we can take a closer look.

    Thanks.

    May 31, 2016 at 7:09 pm #1019030
    Eric T
    Participant
    This reply has been marked as private.
    May 31, 2016 at 11:50 pm #1019409
    Rupok
    Member

    Hi there,

    Thanks for updating. I did it for you. You had to change just one line in your Child Theme’s style.css and it was pretty straight forward so not really sure why you are so frustrated about this. If you have any hard time understanding the language or instruction, you can always reach to us and we are here to assist you. So there is no point of being frustrated that early as long as we are here for help, chill 🙂

    However we always recommend to check the Changelog before performing any update to avoid such issue. So clearly you skipped the changelog and did the update. Kindly make sure to check the changelog before performing an update.

    Hope this makes sense.

    Cheers!

    June 2, 2016 at 7:15 am #1021986
    Eric T
    Participant
    This reply has been marked as private.
    June 2, 2016 at 7:28 am #1022009
    Rahul
    Moderator

    Hey Eric,

    Thank you for the kind words and your suggestions.

    We will definitely look into it and see what we can do about it.

    Cheers

    June 6, 2016 at 7:58 pm #1029037
    Eric T
    Participant

    I activated all of the plugins after you fixed my website and it went back to how it was before you fixed it after I updated X. So I deactivated all the plugins and activated them one at a time and found that the
    W3 Total Cache plugin caused it to go back. Do you know why it wouldn’t work since the update? How can I fix this?

    Thanks, Eric

    June 7, 2016 at 2:42 am #1029464
    Rupok
    Member

    Hi Eric,

    Thanks for updating. W3 Total Cache is a very sensitive plugin as like other caching and security plugins and should be configured correctly. X already minifies it’s scripts so if you are trying to minify them again then you might end up corrupting them. So kindly make sure to handle the settings properly. As it’s a third party plugin, we can’t help much on this.

    Thanks for understanding.

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