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[leoleo]

I have cleared my cache and tried loading it in IE, FF, and Chrome. It sits on loading Step 1.

Thoughts?

[Rue Nel]

Hello There,

Thanks for writing in! it sounds like you are experiencing PHP memory exhaustion. We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[leoleo]

This has unfortunately not fixed the issue.

UPDATE: After refreshing a few times it loaded. Should I expand the memory to a higher value?

[Rue Nel]

Hello There,

Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Author]

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