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Archive / Theme and plugins won't update – saying I need to validate site
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  • June 10, 2016 at 12:34 am #1035340
    alaskashirk
    Participant

    I’m having trouble with automatic updates of X and the associated plugins. It says that the update package is not available and that I need to validate my site. I have validated it already and got some help from someone regarding the same problem a couple of months ago when I changed my url. I’m not sure what to do to fix the problem. I have revoked the license and made sure the url is the same as the one in the general/settings to revalidate. Any help figuring out what is keeping it from being validated and doing automatic updates would be appreciated. Thanks!

    X version 4.4.2
    Slider Revolution version 5.2.4.1
    Wordpress version 4.5.2
    http://getstartedhomeschooling.com

    June 10, 2016 at 12:35 am #1035342
    alaskashirk
    Participant
    This reply has been marked as private.
    June 10, 2016 at 2:53 am #1035483
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! Using my test license I revoked and revalidated your site. Before you can update the plugin, you need to update the X theme first. And after that, you can update the plugins. I just went ahead and updated everything to save you from trouble. You may need to revalidate again since I revoked it.

    Please keep in mind that automatic updates doesn’t mean that X theme and other plugins will update itself. You still have to click on the updates button within your dashboard. When X theme is not validated, you cannot do any updates within your dashboard at all.

    Hope this helps.

    June 10, 2016 at 10:51 am #1036025
    alaskashirk
    Participant

    Thanks for the help. I appreciate how quickly you’ve responded! I’m not sure why I keep having issues with this every time a new version is released. I have followed all your recommendations (clicking the updates button and doing the theme before plugins) each time and still no dice. Hopefully it will work next time. Thanks again!

    June 10, 2016 at 1:34 pm #1036234
    Joao
    Moderator

    You are welcome, this indeed shouldn´t happen and usually doesn´t.

    Reach us if you need help with anything else.

    Joao

    June 10, 2016 at 1:37 pm #1036236
    FeatheredPine
    Participant

    I’m having the same issue. I thought maybe i enetered the calidation code under the wrong domain but it doesn’t look like it…

    June 10, 2016 at 2:15 pm #1036284
    Rahul
    Moderator

    Hey There,

    Please revoke your licence from dashboard and remove the site from your themeco dashboard. Add them both again and you should be fine.

    Thanks

    June 10, 2016 at 2:17 pm #1036286
    FeatheredPine
    Participant

    ok i think i know how to do that…

    June 10, 2016 at 2:18 pm #1036287
    FeatheredPine
    Participant

    will i be able to enter the same validation code i received through email

    June 10, 2016 at 4:29 pm #1036460
    Rahul
    Moderator

    Absolutely, don’t worry about that!

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