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[tamararobb]

I have put together the home page text in Visual Composer and it is not showing up. Could you please let me know if I am doing something wrong?

http://2fc.a84.myftpupload.com/

[Rahul]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thanks.

[tamararobb]

This reply has been marked as private.

[Nabeel A]

Hi again,

Thanks for providing the credentials, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how this goes!

[tamararobb]

I have deactivated all third party plugins and it appears to still be broken. Please take a look and let me know if you see anything.

[Friech]

Hi There,

It appears that the Cornerstone did not automatically install (or did you delete it?). Please install the Cornerstone, you can download it here: http://2fc.a84.myftpupload.com/wp-content/themes/x/framework/plugins/cornerstone.zip

Cornerstone is required to run X|Theme.

Thanks.

[tamararobb]

Thanks for sending the link. How do I install this?

[Rahul]

Hey There,

You can go to Dashboard > Plugins > Add new > Upload zip and then upload the zip file you download from the link above.

Before doing so, make sure to uninstall any existing cornerstone version you may have.

Hope that helps.

Thanks

[tamararobb]

I attempted that. I keep getting an “install failed” error. I do not see anything for Cornerstone in the plugins. If I were to delete and update the theme, would it save the current settings to the layout etc.?

[Joao]

Hi There,

Yes you could re-install the theme and you won´t lose your setting because they are stored on the database.

We do recommend that you do backup your website before doing it.

Please follow this steps:

Could you please try the following workaround.

1. Revoke your API key from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

2. Temporary disable any caching plugins and purge all your server cache.

3. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

4. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

5. Latest version of Cornerstone will be installed automatically when you head over X Addons section. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.

Thanks,

Joao

[tamararobb]

I re-installed the theme and it states that I have to manually install the plugin. I have tried following the instructions without any luck. Can you please assist by logging into the backend?

[Rahul]

Hey There,

Would you mind sharing your FTP details in a private reply please?

Thanks

[tamararobb]

This reply has been marked as private.

[Joao]

I There,

I tried to connect to your host via FTP with the credentials above but without success, could you confirm if they are correct?

We will perform a manual update, you can also do yourself if you feel confindent.

You need to upload the Cornerstone zip file to your Wp-Content / Plugins / and unzip it there.

You can find the zip d by unzipping the theme x.zip, and navigating to /framework/plugins/.

In case you need help please confirm us your ftp information are correct.

Thanks,

Joao

[tamararobb]

I connected just fine via Filezilla. It gave me a notice that the host was unrecognized, but just clicking okay lets you connect. Would you please try again to see if you can access it. I already see the Cornerstone plugin in the Plugins folder.

[Author]

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