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  • #1060725
    lausley
    Participant

    I’m trying to make a new (first) grid in The Grid plugin and it won’t accept a new grid name; always returning this error (attached screenshot) regardless of what’s included in the name field. You can see in the attachment that there IS a name in the field.

    #1060811
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

    To do this, you can make a post with the following info:
    – Link to your site

    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thank you.

    #1061581
    lausley
    Participant
    This reply has been marked as private.
    #1061800
    Jade
    Moderator

    Hi there,

    Please try to login through FTP and go to wp-content/plugins directory then delete the current the grid directory that is in there. Once you’ve done that, login back to your WordPress admin and reinstall The Grid.

    Let us know how it goes.

    #1061846
    lausley
    Participant
    This reply has been marked as private.
    #1062502
    Nico
    Moderator

    Hi There,

    Upon further checking for the solution of your problem, please check the link below especially the part where you need to upgrade your PHP version for the latest plugins.

    https://community.theme.co/forums/topic/the-grid-plugin-the-grid-name-field-is-empty/#post-1009230

    Hope it helps.

    Let us know how it goes.

    Thanks.

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