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  • #1173750
    Jonathan F
    Participant

    Hello, I just updated the grid to the current version and not it will not load in a grid, the media files load but not in a grid.

    This is what it looks like

    Home

    #1173756
    Jonathan F
    Participant
    This reply has been marked as private.
    #1174288
    Rupok
    Member

    Hi Jonathan,

    Sorry to hear that you are facing trouble. It seems some files might be missing during the update. Kindly deactivate and remove the plugin and install again from X Addons menu.

    Let us knwo how it goes.

    #1174312
    Jonathan F
    Participant

    Hello, I should have specified this in my first message, I have deactivated, deleted, cleared cache, reinstalled version 1.6 that is in the download file from envato, updated to 2.1, then deactivate, reinstalled from X Addons and the problem still persists.

    #1174536
    Christian
    Moderator

    Please try going to WP Engine > General Settings and Reset File Permissions.

    Thanks.

    #1175296
    Jonathan F
    Participant

    I tried reseting File Permissions originally and it didnt fix anything and I tried it again this morning but that has not solved the problem unfortunately. I also disabled all caching and that didnt fix it either.

    #1175785
    Jonathan F
    Participant

    any idea on what the next step is??

    #1175894
    Rad
    Moderator

    Hi there,

    It should be okay now, it’s due to multiple layer of caching. I included the library globally but it doesn’t work, had to clear caches multiple times including the THE GRID’s builtin caches.

    Cheers!

    #1175900
    Jonathan F
    Participant

    Wow thanks! thats crazy, I have been clearing caches over and over, I guess I just missed one, again thanks!

    #1176050
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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