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  • August 9, 2016 at 7:48 am #1123613
    Right Angle S
    Participant

    Hi,

    I am currently having an issue with my blog page where I am running ‘The Grid’ plugin. I have recently added in categories but for some reason since I have added the filter, when the page loads the box sizes of the grid turn small. The boxes in the grid then change back to normal size once I slightly resize my window. I want to make sure that the sizes of the boxes in the grid are the normal size as soon as a user loads onto the page.

    Please find attached a screenshot of the issue.

    If you require any other information such as login details then please let me know.

    Many thanks

    August 9, 2016 at 9:00 am #1123704
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    August 9, 2016 at 9:39 am #1123780
    Right Angle S
    Participant
    This reply has been marked as private.
    August 9, 2016 at 10:22 am #1123845
    Right Angle S
    Participant
    This reply has been marked as private.
    August 9, 2016 at 12:17 pm #1124050
    Rupok
    Member

    Hi there,

    Kindly update your theme to latest version. Also can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    August 10, 2016 at 4:52 am #1125283
    Right Angle S
    Participant

    Hi Rupok,

    I have made sure that everything is updated and the problem is still there.

    Please advise on what else I should do to fix this issue.

    Many thanks

    August 10, 2016 at 10:25 am #1125652
    Rupok
    Member

    Hi there,

    I can see a JavaScript error caused by a plguin (auto optimized). Maybe it’s minifying the resource too much that’s apparently breaking scripts. Can you try deactivating this and other third party plugins as well to narrow down the issue?

    Thanks!

    August 11, 2016 at 5:47 am #1127022
    Right Angle S
    Participant

    Hi again,

    I have disabled multiple plugins that may of effected it and the problem is still there!

    Any other ideas to why this bug is occuring?

    August 11, 2016 at 9:19 am #1127231
    Lely
    Moderator

    Hi There,

    It’s loading fine now when I check. See this:http://screencast-o-matic.com/watch/cDjX2Fi78s
    Please try clearing browser cache.

    August 12, 2016 at 3:23 am #1128486
    Right Angle S
    Participant

    Yes I was able to fix it in the end.

    August 12, 2016 at 7:33 am #1128667
    Joao
    Moderator

    Hi There,

    Thanks for letting us know.

    Joao

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