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  • July 12, 2016 at 12:00 am #1082626
    wanderlosters
    Participant

    Hi there,

    I have been using The Grid for a while but my Instagram feed has not been showing.

    It’s been displaying: “Sorry an error occurs: This client has not been approved to access this resource.”

    – Url to my site is: wanderlosters.com
    – See bottom of this post for reference on specific issue: http://wanderlosters.com/2015/04/25/un-fog-getable-struggle-mishe-mokwa/

    Please let me know what I could do to solve it?

    July 12, 2016 at 9:17 am #1083149
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! What’s version of the grid plugin that you’re using? This issue have been resolved in the later versions of the plugin. Please crosscheck the version compatibility guide here (https://community.theme.co/kb/version-compatibility/).

    Thanks!

    July 19, 2016 at 10:35 pm #1094694
    wanderlosters
    Participant

    Hi Darshana,

    Sorry I haven’t seen this.

    I believe I am using the most updated version. I am using the bundled version with the X theme.

    July 20, 2016 at 2:05 am #1094886
    Lely
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    July 20, 2016 at 11:40 pm #1096481
    wanderlosters
    Participant
    This reply has been marked as private.
    July 21, 2016 at 12:20 am #1096509
    Paul R
    Moderator

    Hi,

    Please update the grid plugin to version 1.6

    https://community.theme.co/kb/updating-your-theme-and-plugins/

    Thanks

    July 21, 2016 at 12:34 am #1096521
    wanderlosters
    Participant

    I don’t see the automatic update suggestion..

    Does this mean I should deactivate and then delete the plugin.. and then install it again?

    Could I ask if this will disrupt or tamper with my other Grids that I have made? They are crucial to my site functioning.

    Thank you for answering my questions and for all your help thus far!

    July 21, 2016 at 1:03 am #1096542
    Rad
    Moderator

    Hi there,

    The Grid itself is preventing the automatic updates, you can deactivate it and there is no need to delete it. Once deactivate, automatic update for 1.6.0 should appear and then you may update it. Then activate it once the update is done.

    Thanks!

    July 21, 2016 at 1:24 am #1096557
    wanderlosters
    Participant

    THANK YOU

    July 21, 2016 at 1:31 am #1096560
    Rupok
    Member

    You are welcome.

    Have a nice day!

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