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  • #1205780
    Jonathan F
    Participant

    I built a grid, it looks great on the preview while editing The Grid. But it loads weird on the actual page. any idea what is going on?

    here is the page that is loading incorrectly.
    http://thewoodlandsfamily.photography/home/

    #1205781
    Jonathan F
    Participant
    This reply has been marked as private.
    #1206170
    Rue Nel
    Moderator

    Hello There,

    Thanks for writing in! I have logged in and changed things in the grid settings yet nothing is showing in the front end. This could be a caching issue. Please clear the cache of thegrid plugin. And since you are using WPEngine, those change may not takes place on the front end. In most cases WP Engine tries to cache its resources. This can cause stale data to be loaded. To resolve this, you’ll need to clear the site cache in WPEngine right after saving every changes you made in Cornerstone.

    How to purge the site cache
    You can use our interactive tutorial, “What should I do if I make changes and they don’t take effect?“, in the User Portal, or you can follow the instructions below.
    Purging your site cache is very easy. You just need to know where the button is located:

    1. Long into /wp-admin/
    2. Click on WP Engine button located at the left top side.

    WPE Plugin

    1. Click “Purge all caches.”


    Finally, clear your browser cache and refresh your page. Once you refresh the page you should notice that the content has updated. If it is still not updating, you may want to consider contacting support by creating a support ticket.

    To know more about WPEngine caching system, please check it out here: https://wpengine.com/support/cache/

    #1206783
    Jonathan F
    Participant

    Ok, I have moved the site over to WPengines staging area that has zero caching, I have disabled the grids caching, cleared it like 5 times. Deleted the entire Home page that I am working on created a new page, and I am still having this issue. I also disabled all plugins except for cornerstone and the grid.

    Here is the link to the staging area, http://jipfamily.staging.wpengine.com/wp-admin/

    username and password are the same.

    #1207601
    Rad
    Moderator
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