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[ericc747]

Hi,

I bought the x Theme and installed it on my WordPress site. Before I launched my site and started sending traffic to it I decided to change the name of my business and changed my domain name.

Now it is not letting me validate / update my X Theme. I really don’t want to pay another $64 for a 2nd license considering I never got a chance to use the first.

Please advise what to do,

Thanks,
-Eric

[Rupok]

Hi Eric,

Thanks for writing in! You have changed the domain, so you need to validate the new domain after revoking the API key for the old one; that’s simple. Let’s go to your Themeco account page – https://community.theme.co/users/ericc747/account/

And then revoke the license for the old domain and add your new domain. The validate the site from WordPress dashboard.

Cheers!

[Rahul]

Hey There,

Regarding your issue, would you mind clarifying if you are not able to install X or if you are not able to validate your license. Your key should still work on your domain unless something was changed, like HTTP to HTTPS or www to non-www or another domain name. All you need to do if it is a license issue is you would need to revoke the API and generate a new one.

Please refer to this article if you need help with the above: https://community.theme.co//kb/product-validation/

If you are not able to install X for some reason, you can do so via FTP or file manager through your hosting. Extract the X folder into /wp-content/themes

Hope this helps!

[ericc747]

Awesome that solved the problem.

Thank you Rupok & Rahul!

-Eric

[Joao]

Glad to hear it Eric,

Joao

[Author]

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