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  • October 13, 2016 at 4:10 am #1214351
    EMI_rose
    Participant

    I tried to activate the “Superfly Menu” plugin, but was not able to. IT was requested that I contact the developer of the theme in order to solve this issue and then the demo can be completed…

    The error that appears is: Fatal error: Cannot redeclare sf_convert_symbols_custom() (previously declared in /homepages/41/d651301789/htdocs/clickandbuilds/JaniceKRoseEMI/wp-content/plugins/superfly-menu-FLgUFD/main.php:790) in /homepages/41/d651301789/htdocs/clickandbuilds/JaniceKRoseEMI/wp-content/plugins/superfly-menu-dOvSZl/main.php on line 790

    Please advise!

    October 13, 2016 at 6:55 am #1214510
    Paul R
    Moderator

    Hi,

    Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (https://community.theme.co/kb/version-compatibility/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Don’t forget to check the changelog too.

    http://theme.co/changelog/

    Thanks

    October 13, 2016 at 2:41 pm #1215190
    EMI_rose
    Participant

    Hello! Yes. We have already tried this. Not sure what to do next.

    Thanks!

    October 13, 2016 at 8:21 pm #1215538
    Lely
    Moderator

    Hi There,

    Based on the error above, it seems that superfly is already installed. Cannot redeclare means that specific function was already declared and been used. Which will only happens if the plugin is already active. See this:https://community.theme.co/forums/topic/superfly-menu-plugin-inactive-fatal-error/
    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    October 14, 2016 at 4:43 am #1215944
    EMI_rose
    Participant
    This reply has been marked as private.
    October 14, 2016 at 4:50 am #1215947
    EMI_rose
    Participant
    This reply has been marked as private.
    October 14, 2016 at 2:33 pm #1216544
    Rad
    Moderator

    Hi there,

    You have three copies of SuperFly plugin. I deleted the other two and it should be okay now.

    You’ll have to add menu to your SuperFly source setting in order for it to work.

    Thanks!

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