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Archive / Superfly Installed and Activated, Yet it still shows that I need to Install it.
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  • January 25, 2017 at 10:11 am #1344885
    jlhsolutions
    Participant

    I have the latest version of X installed. I have clicked the button to install Superfly and activated it, yet it still shows I need to install this. I am guessing this is a bug and I am hoping that it will be fixed in an upcoming update.

    I’ve attached a screenshot showing Superfly on the left hand side and the Superfly extension needing to me installed.

    January 25, 2017 at 10:24 am #1344905
    jlhsolutions
    Participant

    Also, I noticed that because it shows it isn’t installed, it won’t active the plugin with my X license.

    January 25, 2017 at 12:14 pm #1345042
    Rupok
    Member

    Hi there,

    Sorry to hear that you are having trouble. You can install the plugin manually for now. It’s included within the extensions folder if you download the complete package from Themeforest.

    Cheers!

    January 26, 2017 at 4:22 pm #1346901
    jlhsolutions
    Participant

    When I click on the button, it will install. But X doesn’t recognize it and then when I try to use it, because X hasn’t “registered” it, I can’t do anything since it keeps telling me that the product isn’t licensed.

    How do I go about getting this issue resolved?

    January 26, 2017 at 9:39 pm #1347236
    Rue Nel
    Moderator

    Hello There,

    Thanks for updating in! Let me explains it this way. Most of the bundled plugins in X were provided through our Themeco plugin server. When you install any plugin or any plugin updates, you will need to validate X theme first before you can connect to our plugin server. And then once the plugin is installed, this doesn’t mean that the plugin is registered to their respective creators server. You do not need to register any of this plugins simply because we are the ones who will be providing any of those updates. To learn further how we utilized SuperFly plugin, please check this out: https://community.theme.co/kb/integrated-plugins-superfly/

    Thank you for your understanding.

    January 27, 2017 at 6:47 am #1347679
    dihetherington
    Participant

    The same has happened to me, however I had registered before I added plugin. The plugin did activate but like others say it said it was not installed in the x addons section although it was.

    It appears to work ok however, when I got to add icons to the menu items and upload font library it does not do anything. Please help, what should I do?

    Kind regards

    David

    January 27, 2017 at 6:49 am #1347680
    dihetherington
    Participant

    It appears to work ok however, when I got to add icons to the menu items and upload font library it does not do anything. Please help, what should I do?

    Kind regards

    David

    January 27, 2017 at 8:36 am #1347793
    Joao
    Moderator

    Hi There,

    Can you provide a screenshot of where you are adding the icons?

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

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