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  • February 25, 2014 at 8:25 pm #17895
    Chandler W
    Participant

    Hi there!

    I am having a problem with submenus on my staging server. I had one dropdown menu titled updates that was working just fine.

    I then tried to add a second dropdown menu called “Premium Forecast”, but as soon as I published the changes, neither menu would drop down when hovered over.

    I stumbled upon another forum post here that said it was just a matter of making sure everything fits in the allotted space so I changed “Premium Forecast” to “Subscribe”. This made no difference.

    In attempt to at least get the original dropdown working, I changed the menus back to exactly how they were before I made any changes. It looks just as it did originally, but now the “Updates” dropdown which was always working does not show the submenus when hovered over.

    Staging URL (where the problem is occurring): http://staging.bitcoinbullbear.com
    Production site: http://bitcoinbullbear.com

    Thanks in advance!

    Chandler

    February 26, 2014 at 5:56 am #18017
    Christian
    Moderator

    Hey Chandler,

    Are you using the latest theme and plugins version?

    February 26, 2014 at 10:30 pm #18405
    Chandler W
    Participant

    Everything is on the latest version, no updates available via dashboard.

    Are you able to reproduce the issue? It is persistent across all machines for me.

    February 27, 2014 at 3:28 am #18457
    Rubin
    Keymaster

    Hi There,

    you have several plugins / a popup at load installed can you try removing them just for troubleshoot purpose? Thanks!

    February 27, 2014 at 6:53 pm #18725
    Chandler W
    Participant

    I actually already discovered: It’s a plugin we just purchased called Membermouse.

    Is this solely on their shoulders to figure it our then? Can you give me any leads or insight at all into what elements might be conflicting?

    February 28, 2014 at 3:37 am #18795
    Rubin
    Keymaster

    Hey Chandler,

    we do not provide 3rd party plugin support but the MemberMouse support staff is very helpful and I am pretty sure they can guide you. To make it easier for you: Tell them that there is some javascript conflict.

    March 3, 2014 at 11:24 am #19771
    Neus A
    Participant

    Web:

    Since I did update X I have the same problem. I did remove all plugins and its not working!

    March 3, 2014 at 11:24 am #19772
    Neus A
    Participant

    http://www.tarjetaplanetasprint.com

    March 3, 2014 at 12:53 pm #19808
    Christian
    Moderator

    Hey Neus,

    Did you update the X Shortcodes as well?

    March 4, 2014 at 12:25 am #19937
    Neus A
    Participant

    Nop!!! Now its done!

    thanks

    March 4, 2014 at 8:21 am #20030
    Christian
    Moderator

    You’re welcome Neus.

    March 28, 2014 at 12:39 am #27342
    Sterling W
    Participant

    I’m having the same problem now… Awesome to see this solution, but how do I upload latest X Shortcodes plugin (I had 1.2 for my client and it won’t let me deactivate, plus don’t see in unzipped download of 1.8 where that latest X Shortcode plugin is…?

    THNKS for any advice!!

    X ROCKS (and your Support!!)

    March 29, 2014 at 2:29 pm #27749
    Kory
    Keymaster

    Hey Sterling,

    Please review our article on keeping your theme and plugins updated in the Knowledge Base on this as it provides detailed, step by step instructions on this process.

    Thanks!

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