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Archive / Strange message appears on my Convertplug Modal
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  • May 31, 2016 at 2:40 pm #1018704
    jaybury7
    Participant

    Hi there,

    I’m loving Convertplug and now have a campaign running in a Modal. However, I’ve seen that when it pops up in the Live environment there’s a weird notice about it being on mobile devices. I’m unable to make a screenshot because it only appears once per user (unless you know a way that I can do this).

    Are you aware of this message and if so, how I can fix it (remove it)? I’ve searched the Forum and Knowledge base but can’t find anything related to it.

    wwww.monchiccottage.com

    Many thanks!

    May 31, 2016 at 3:00 pm #1018742
    Darshana
    Moderator

    Hi there,

    Thanks for writing in! Can you provide any keywords of that message or some info, so that we can assist you further.

    Thanks!

    May 31, 2016 at 4:09 pm #1018833
    jaybury7
    Participant

    Hi there, I’ve taken a screenshot of the modal. Its the wording under Printable

    “on all electronic & mobile devices”

    I didn’t write this so unsure how to remove it.

    It appears on my Macbook, Ipad and Kindle devices.

    May 31, 2016 at 4:13 pm #1018841
    Rahul
    Moderator

    Hey There,

    I am unable to reach to your website at the moment. Can you please confirm it is up?

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks.

    May 31, 2016 at 4:14 pm #1018850
    jaybury7
    Participant

    Sending reduced size file again

    May 31, 2016 at 4:36 pm #1018879
    jaybury7
    Participant
    This reply has been marked as private.
    May 31, 2016 at 11:39 pm #1019402
    Rupok
    Member

    Hi there,

    Thanks for writing in! As I can see the text wrap within .cp-special-offer class so I guess it’s something reated with special offer. So let’s find the option and remove this.

    You can also use this CSS under Customize > Custom > CSS to remove : 

    .cp-special-offer .cp-short-description {
  display: none !important;
}

    If you still want to know about the option, you can open a ticket from here – https://convertplugonx.freshdesk.com/support/tickets/new

    Make sure to provide all the required information so that they can check your setup.

    Cheers!

    June 1, 2016 at 4:11 am #1019634
    jaybury7
    Participant

    Hi,

    Thanks for this, although I’m not sure how I can test it to see if its removed? Any ideas? Thanks!

    June 1, 2016 at 4:30 am #1019676
    Darshana
    Moderator

    Hi there,

    Add the above code into your Customizer, Custom > CSS area and then clear your browser cache to test the issue.

    Hope that helps.

    June 1, 2016 at 8:13 am #1019966
    jaybury7
    Participant

    Hi

    That’s worked perfectly. Thank you all for your help!

    Issue Resolved

    June 1, 2016 at 8:25 am #1019995
    Paul R
    Moderator

    You’re welcome! 🙂

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  • <script> jQuery(function($){ $("#no-reply-1018704 .bbp-template-notice, .bbp-no-topic .bbp-template-notice").removeClass('bbp-template-notice'); }); </script>