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  • August 31, 2016 at 6:08 pm #1155849
    Pollito69
    Participant

    Hello,

    I’m using Ethos theme with woocommerce and have updated to all the latest versions. I have setup standard tax rates for my shop in woocommerce -> settings -> tax -> standard rates. I set them up according to their example file and all looks good.
    However, when I test this in the Checkout page, it shows zero tax. Please see the attachment. Can you help?
    my site is: http://staging.uniquegiftsandart.com

    Thanks!

    August 31, 2016 at 9:45 pm #1156172
    Darshana
    Moderator

    Hi there,

    Can you confirm that you are fully updated? (Theme and Plugins)

    You can find the latest version numbers here: (https://community.theme.co/kb/version-compatibility/) Then you can compare them to what’s installed on your site.

    If you find anything to be out of date, you can review our update guide.

    Let us know how it goes.

    September 1, 2016 at 7:30 am #1156756
    Pollito69
    Participant

    Hello,

    Thanks for the list. I updated X Theme to 4.6.1 and checked Woocommerce and the rest of the plugins seem are all updated. I tested it again but the result is the same. The standard tax rate is still not showing in the checkout.
    What am I missing?

    Thanks!

    September 1, 2016 at 8:17 am #1156805
    Joao
    Moderator

    Hi There,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Thanks

    Joao

    September 1, 2016 at 10:42 am #1157014
    Pollito69
    Participant
    This reply has been marked as private.
    September 1, 2016 at 5:37 pm #1157586
    Rad
    Moderator
    This reply has been marked as private.
    September 2, 2016 at 7:42 am #1158400
    Pollito69
    Participant
    This reply has been marked as private.
    September 2, 2016 at 4:09 pm #1158954
    Rad
    Moderator

    Hi there,

    Unfortunately, we can’t provide support for that area. You could try contacting the plugin author or community. It’s the standard they imposed and that something we can’t control.

    Thanks for understanding.

    September 4, 2016 at 8:03 pm #1161013
    Pollito69
    Participant

    OK. Thank you.

    September 4, 2016 at 8:39 pm #1161033
    Nico
    Moderator

    Thank you so much for understanding.

    Feel free to ask us again.

    Thanks.

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