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  • May 15, 2016 at 10:46 pm #992967
    californie1
    Participant

    I have some problems with sliders with fix images made with LayerSlider. At random they are not loading, in various browsers. Sometimes they load when scrolling the page, sometimes they don’t load unless the page is reloaded.

    I worked with LayerSlider version 5.6.4 as it was provided with Theme X. When I noticed the problem a week ago, I checked and saw that newer versions exist, and that in v5.6.7 they fixed some image preload issues. I installed this version that seemed to help somewhat on macos, but the problem remained on IOS, still randomly.

    Any assistance would be very much appreciated. Thanks!

    Alain

    May 15, 2016 at 10:48 pm #992968
    californie1
    Participant
    This reply has been marked as private.
    May 15, 2016 at 11:25 pm #992994
    Rupok
    Member

    Hi there,

    According to our Version Compatibility page, latest compatible version of Layerslider is Version: 5.6.4. So kindly use that version before we check the new version and fix any compatibility issue.

    Cheers!

    May 16, 2016 at 11:56 am #993929
    californie1
    Participant

    It is just back to 5.6.4 then. Let me know now. Thanks.

    May 16, 2016 at 12:52 pm #994062
    Rupok
    Member

    Hi there,

    I have checked the slider on your home page with several browsers and didn’t face any loading issue. It’s loading fine on my end.

    Thanks

    May 16, 2016 at 1:13 pm #994089
    californie1
    Participant

    it used to happen on every browser including with OSX, but for now I can only reproduce it on IOS. You load the homepage, then go to the next page “team”, and the slider is not loading. When you start scrolling the page it loads. Same occurs for the page “services” and “guide”, but not “contact”. This is where it seems random, because if I close my browser and I open the site in a new page, some might work and not others. I have the same issue on several version of iphones and IOS.
    Any idea ?

    May 16, 2016 at 1:48 pm #994144
    californie1
    Participant

    Just checked with ipad, same problem, just the homepage was working, all the other pages would not load the slider without reloading or scrolling the page first.

    May 16, 2016 at 2:24 pm #994193
    californie1
    Participant

    By the way, I could also reproduce it now with Chrome/OSX in keeping the horizontal size of the window narrow, so that the menu button type is active, and then when I just selected my page guide inside that menu popup, I had the problem of the slider not loading again.

    May 16, 2016 at 4:09 pm #994393
    Friech
    Moderator

    Hi There,

    I am another support and I can’t replicate the issue on my end as well. Please try to cache your browser’s cache.

    Thanks.

    May 17, 2016 at 1:23 am #994988
    californie1
    Participant

    Yes I do empty caches and close current windows.
    Have you tried on IOS/Safari ? I can reproduce it almost everytime on iphones (2 different IOS versions) and ipad, on at least one of the 4 pages mentioned.

    May 17, 2016 at 10:58 am #995704
    Rahul
    Moderator

    It works on my Safari too, no way I can replicate the same.

    Please advise.

    May 17, 2016 at 1:47 pm #995979
    californie1
    Participant

    We are going to see if we can switch to slider revolution and drop layerslider…

    May 17, 2016 at 3:59 pm #996117
    Joao
    Moderator

    Hi There,

    Please let us know if there is anything we can help you with at the moment.

    Thanks,

    Joao

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