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  • September 30, 2016 at 5:36 am #1197123
    Paul R
    Moderator

    Hi Nicci,

    It looks like your site is currently down.

    http://screencast.com/t/l0ugmYU8O

    Kindly check and let us know.

    Thanks

    September 30, 2016 at 7:22 am #1197202
    Nicci W
    Participant

    Hi

    Not sure why you get that, the site is not down

    Thanks

    Nicci

    September 30, 2016 at 9:15 am #1197316
    Joao
    Moderator

    Hi There,

    Try using your video as a background video instead of a video layer.

    Let us know how it goes,

    Joao

    September 30, 2016 at 10:00 am #1197364
    Nicci W
    Participant

    Hi

    Have retried that, but i get the same problem as my original posting on this thread. plain black screen when video is added, white if removed.

    Thanks

    Nicci

    September 30, 2016 at 5:25 pm #1197869
    Rad
    Moderator
    This reply has been marked as private.
    October 1, 2016 at 2:17 am #1198275
    Nicci W
    Participant

    Hi

    Thanks

    This isn’t a problem we have had before now. it’s fine whenever i try

    regards

    October 1, 2016 at 3:46 am #1198314
    Rad
    Moderator

    Hi Nicci,

    Yeah, it looks like it blocks me it works when I use a proxy. But quite slow, would you mind disabling your security setting that blocks specific countries?

    And please provide a video recording of the issue you’re getting.

    Thanks!

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