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[nvious]

I have used Slider Revolution on three websites all using this theme. Since they are all sister sites, they all use the same plugins and similar programming. The issue is, I have 2 sites that have Slider Revolution working properly:

http://www.barjosephine.com
http://www.stateroadtavern.com

But, the main company website is not working properly in Firefox and all I see is white. Can someone give me an idea as to why?

http://www.dejoriacenter.com/

The Slider for the home page of the site above works perfectly in Chrome and Safari, but not Firefox.

[Rue Nel]

Hello There,

Thanks for writing in! I have inspected your site and it seems that your GA code is generating a JS error.

Please correct it:

(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
  (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
  m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
  })(window,document,'script','//www.google-analytics.com/analytics.js','ga');

  ga('create', 'UA-XXXXX', 'auto');
  ga('send', 'pageview');

I also noticed several misplaced html codes on the page. Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[nvious]

Okay, so the Google code is fixed (thanks for pointing that out) but that is not the root of the issue in Firefox for the slider not working. We also do not use the Google Analytics plugin, we just embedded the code it into the header. I will send access shortly.

[nvious]

– I also noticed several misplaced html codes on the page.

Would you mind pointing out which html codes are misplaced that you are seeing? I am not seeing any errors in Firebug to help troubleshoot this, but the console is showing things that I am having trouble understanding what is going on. See attached.

[nvious]

This reply has been marked as private.

[nvious]

This reply has been marked as private.

[Rad]

Hi there,

It’s kind of weird, and disabling the plugin triggers internal server error. I might damage it during investigation, would you mind cloning your site into a subfolder where we can test it?

Thanks!

[nvious]

This reply has been marked as private.

[Lely]

Ok then. Just let us know when it is available and we will continue the investigation.

[nvious]

Thanks. This should be added by morning.

Until then, did you guys have any other input on the “misplaced html” that was mentioned earlier?

[Rad]

Hi there,

None yet at this moment, have to see the error directly. It’s disabled by default as WordPress config. Let us know 🙂

Thanks!

[nvious]

We found the error causing the issue and it was a weird one. One object inside the slider had a position set as absolute. Once we changed that object, it’s fixed. Worked properly in all other browsers except Firefox.

[Joao]

Glad to hear it,

Let us know if we can help with anything else.

Joao

[Author]

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