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  • November 18, 2016 at 4:31 am #1262342
    shootsandmore
    Participant

    Hello, my slider does not work. I get a system error, the minimum memory limit is 256mb.
    The wp-config.php file was already 256mb so I have not changed.
    The error continues.

    November 18, 2016 at 4:35 am #1262346
    Paul R
    Moderator

    Hi,

    I would try checking with your hosting provider on this particular issue as it sounds like something related to your setup is causing this. Typically, this is due server configuration problems (i.e. underpowered, traceroute issues, packet loss, permissions errors, et cetera). Additionally, your host will be able to diagnose things much better due to the fact that they have a more complete view of your account and can work behind the scenes with you. If the problem you are experiencing persists after working with your host, don’t hesitate to let us know and we will be happy to assist you. Any relevant information that you can share with us from your host is also greatly appreciated as it will help us to better ascertain the source of the problem.

    November 18, 2016 at 8:38 am #1262559
    shootsandmore
    Participant

    The hosting provider means that the maximum we need is 128 mb. More memory for revolution slider would be unnecessary.

    The system error still continues. Could there be another reason?

    November 18, 2016 at 11:45 am #1262754
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    November 19, 2016 at 4:20 am #1263491
    shootsandmore
    Participant
    This reply has been marked as private.
    November 19, 2016 at 4:44 am #1263501
    Christopher
    Moderator

    Hi there,

    Please provide us with FTP credentials too.

    Thanks.

    November 21, 2016 at 2:00 am #1265013
    shootsandmore
    Participant
    This reply has been marked as private.
    November 21, 2016 at 2:10 am #1265017
    Christopher
    Moderator

    Hi there,

    Please check provided credentials, they didn’t work.

    Thanks.

    November 21, 2016 at 6:01 am #1265261
    shootsandmore
    Participant
    This reply has been marked as private.
    November 21, 2016 at 6:24 am #1265293
    Paul R
    Moderator

    Hi,

    We still can’t seem to login.

    Do you have any ip restrictions set in your server?

    Do you mind deactivating it for a while so we can check.

    Thanks

    November 21, 2016 at 7:05 am #1265329
    shootsandmore
    Participant

    Hello,

    Thats right. I don’t know how i deactivated it. I have a button to add one. Can i add your ip adres?

    November 21, 2016 at 7:29 am #1265360
    Joao
    Moderator

    Hi There,

    Please contact your hosting provider to deactivate for you, our staff is based in different locations and we cannot provide an IP address.

    Thanks for understanding,

    Joao

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