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  • November 14, 2016 at 12:51 pm #1256820
    bethalex
    Participant

    Slider has stopped functioning properly after latest updates:

    Specs:
    Site runs on Bluehost php version 5.6.27, MySQL version 5.6.32
    WordPress Version: 4.6.1
    X Theme Version: 4.6.4
    Slider Revolution Version: 5.3.0.2
    Cloudflare – NO
    Caching plugin – NO

    Browsers Tested on Mac OSX Sierra:
    Chrome Version 54.0.2840.98 (64-bit
    Firefox: Version 49.0.2
    Safari: Version 10.0.1 (12602.2.14.0.7)

    Browsers on Windows 10:
    Chrome:
    Firefox:

    Slider is a post based slider
    Slider behavior is erratic will hang on one of the slides, it rarely completes a full loop – there are 12 posts/slides. I have seen it cycle through all 12 only once so far after the update, and that was on a Windows 10 system and only after uninstalling and reinstalling Firefox. Even then it did not successfully restart the loop — the navigation dots showed it going back to slide one, but it actually showed slide 2 and then appeared to get stuck.

    I have tried disabling all plugins except Revolution Slider (including Cornerstone)

    I setup a clone of the site and switched to the 2016 theme with only Slider Revolution plugin enabled – problem persists.

    November 14, 2016 at 12:52 pm #1256821
    bethalex
    Participant

    Site: http://www.lanaholmes.com/

    November 14, 2016 at 5:36 pm #1257118
    Jade
    Moderator

    Hi there,

    Would you mind providing us with login credentials so we can take a closer look at your current setup? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    November 14, 2016 at 9:20 pm #1257403
    bethalex
    Participant
    This reply has been marked as private.
    November 15, 2016 at 5:44 am #1257778
    Christian
    Moderator

    Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    If you could not do this since it’s a live site, copy your site over to a staging or development site without third party plugins and check if you experience the same issue there.

    Thanks.

    November 15, 2016 at 10:04 am #1258101
    bethalex
    Participant

    As stated above I have already done this on both the production site and the clone site. On the clone site I even switched to the 2016 theme. Same issues remain.

    November 15, 2016 at 10:28 am #1258128
    bethalex
    Participant
    This reply has been marked as private.
    November 15, 2016 at 10:56 am #1258165
    Joao
    Moderator

    Hi There,

    There is a known bug that is hapenning in isolated installations, Themepunch is working on but unfortunely we cannot provide and ETA to be fixed.

    On the meanwhile I reccomend you downgrading your Revolution Slider Plugin.

    To do that download it from the link below, access your site via ftp and go to wp-content/plugins/ and replace the folder RevSlider with the one inside the zip file.

    https://www.dropbox.com/s/5poy9ywysds1tfr/revslider%20%281%29.zip?dl=0

    When a new update come up you can try to upgrade it again.

    You won´t lose any of your sliders because all the data is stored at the database.

    Hope that helps

    Joao

    November 15, 2016 at 8:16 pm #1258839
    bethalex
    Participant

    WORKED!!!! Thank you!!!

    November 15, 2016 at 9:43 pm #1258895
    Prasant Rai
    Moderator

    You are most welcome. 🙂

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