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[Effecticore]

Hi guys,

I updated WordPress to the current version and afterwards Slider Revolution plug-in was deactivated and now I can not install it anymore. In the X theme plugin overview it is shown as not installed. And when clicking install, I get the message “error” – but when clicking on Details nothing shows… Any ideas?

Thanks!

Lutz

[Darshana]

Hi there,

Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

[Robert C]

Hi. I have exactly the same problem as this after updating a few mins ago.
I initially got a message that it could not install as the directory existed, so I deleted it from the plugins folder.
Now it will not install and says nothing if you click on the error details.
Do I need to start my own support topic to send private details only to Themeco?

[Robert C]

Hi again.

Luckily I had a copy of the revslider plugin directory and I got back to pre-update status by copying this, however, an update to revslider is indicated and if selected it hangs updating, inserts a maint file and then WP says the plugin is deactivated.

[Rue Nel]

Hey @RobertC,

Thanks for updating this thread! Would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– Link to your site

– WordPress Admin username / password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[Effecticore]

This reply has been marked as private.

[Lely]

Hi There,

Do you have IP based restriction? I am not able to login to your admin and there’s no error when I check. It’s just doesn’t go through when I tried to login.

[Effecticore]

Hi Lely,

this problem has also been an issue since the update. The login works after emptying the cache.
Your colleagues had no problem logging in. And to your question: I am not aware of any restrictions.
Please try again with a fresh browser.

Best
Lutz

[Rupok]

Hi Lutz,

I have find out the issue. There was a failed attempt of installing the plugin and the directory was already created on wp-content/plugins/. Let’s remove the revslider from wp-content/plugins/ and try installing again.

Cheers!

[Effecticore]

Hi guys,

thanks for the tip. I did delete the folder – but no luck with installing. When clicking install I still get the same Error without any details. Can you please check again?

Thanks,
Lutz

[Christian]

Hey Lutz,

The Error Details message says there’s an Internal Server Error (see attachment). Please try the solutions below:

1. Revoke Validation in Addons then validate again. See https://community.theme.co/kb/product-validation/ for validation instructions

2. Reset or check your WordPress files and folders permission for changes. See https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/ for the correct permissions setup.

Let us know how it goes.

Thanks.

[Effecticore]

Thanks guys! The combination of the 2 did the trick. Had to set folder permissions new and then installation worked again.

Three Thumbs up for your great support!

Best
Lutz

[Christian]

You’re welcome, Lutz. 🙂

[Author]

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