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  • May 8, 2016 at 10:27 pm #981642
    mevans1576
    Participant

    The issue that I was experiencing was that the admin tool bar disappeared while I was viewing my site. I went through a full trouble shooting exercise and determined that it was the Slider Revolution plugin that was causing the issue. I disabled the plug-in and everything returned to normal. As a result of this error I had to redo all of my sliders using an alternate tool.

    I realize that you do not typically support 3rd party plug-ins but I am hoping you can assist given that slider revolution is a part of the x-theme bundle. I do not have an individual license for slider revolution as I got it by purchasing x-theme so I am not sure who else to reach out to for support other than this channel. Is it possible to for you to reach out to their support team on our behalf?

    Thanks,

    Mike

    May 9, 2016 at 12:02 am #981713
    Nabeel A
    Moderator

    Hi Mike,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    May 20, 2016 at 12:55 am #1000992
    mevans1576
    Participant
    This reply has been marked as private.
    May 20, 2016 at 1:32 am #1001036
    Rue Nel
    Moderator
    This reply has been marked as private.
    May 20, 2016 at 1:14 pm #1001912
    mevans1576
    Participant

    Ok thank you for testing. I will run some more tests to see what may have changed. I know for certain that it was that plugin that was causing the admin bar to disappear. I am not sure why it worked for you now. I will report back if I see the issue again after I test.

    Thanks,

    Mike

    May 20, 2016 at 8:09 pm #1002411
    Darshana
    Moderator

    Hi Mike,

    Sure, let us know how it goes.

    Thanks!

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