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[ADSA_Webmaster]

Hi Themeco,

I cant seem to get my slider revolution to work. I’ve installed it correctly however many of the buttons in the backend environment does not work and displays a JavaScript void direct. For example, I am unable to import a new slider, and most of the options in the new slider page does not work – cannot select slider type, slide layout etc.

Thanks

[ADSA_Webmaster]

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[Christopher]

Hi there,

Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes.

[ADSA_Webmaster]

Tried deactivating “Bulk Page Creator” and “contact forms 7” which are the only non bundled plugins active and it still doesn’t work. Should I also try deactivating the bundled plugins to see?

[Christopher]

Hi there,

Please give us administrator permission.

Thanks.

[ADSA_Webmaster]

Sorry
Alright, changed the permission.

[ADSA_Webmaster]

Also just realized essential grid is not working too. Seems to be the same problem. However it was working a few days ago.

[Christopher]

Hi there,

Customizer doesn’t work either.

Please connect to FTP and insert following lines in wp-config.php file :

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please check if you have meet these recommended configurations with your hosting provider:

- PHP - 5.6
- cURL Module - Enabled 
- PHP Memory - 128 MB+

Hope it helps.

[ADSA_Webmaster]

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[Rue Nel]

Hello There,

Thanks for updating in and for providing the screenshot. It seems that there are invalid characters in the config file. Would you mind providing us the url of your ftp login credentials so we can take a closer look and fix the issue? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can make a post with the following info:
– FTP Hostname
– FTP Username
– FTP Password

Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

Thank you.

[ADSA_Webmaster]

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[ADSA_Webmaster]

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[Rad]

Hi there,

Still, can’t connect with your provided FTP login credentials.

But if you’ll observe your provided screenshot, the first 3 lines, it’s looks like a malware infection. Like a backdoor script. Your other files may be affected as well, and because of that requests and javascript became corrupted. I checked your admin and yes, the error is Invalid token which usually happen when non-javascript is added within javascript. I think you should clean your site first.

Thanks!

[ADSA_Webmaster]

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[Christian]

Looks like its malware. The code is injected in your functions.php (see attachment)

[Author]

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