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  • June 21, 2016 at 2:06 pm #1053036
    tomwoodhouse1
    Participant

    Hi there i have x theme purchased ,

    but my extension is un activated and not licensed, what should i do ?

    June 21, 2016 at 2:16 pm #1053050
    Rahul
    Moderator

    Hey There,

    Please follow our product validation guide to validate your X theme and start using the extensions : https://community.theme.co/kb/product-validation/

    Thanks

    June 26, 2016 at 5:11 am #1059919
    tomwoodhouse1
    Participant

    already activated this , but still my extensions are not activated.

    How to resolve this issue?

    June 26, 2016 at 5:38 am #1059945
    Christopher
    Moderator

    Hi there,

    Please provide us with URL, login credentials and purchase code in private replay.

    Thanks.

    June 26, 2016 at 6:22 am #1059996
    tomwoodhouse1
    Participant
    This reply has been marked as private.
    June 26, 2016 at 7:17 am #1060029
    Christopher
    Moderator

    Hi there,

    Slider revolution doesn’t need activation code and works without activation as long as as x is active.
    In case you want to use premium features or author’s support you should purchase the license.

    Thanks.

    June 26, 2016 at 10:39 am #1060167
    tomwoodhouse1
    Participant

    So the plugin will not be activated ? This doesn’t seems to be fair.

    June 26, 2016 at 4:10 pm #1060399
    Rad
    Moderator

    Hi there,

    That license activation isn’t related to X theme. Rev. Slider is provided free and fully functional and we will provide the updates. The license you bought from us is for X theme only, but it comes with bundled plugins for free. We’re not a license distributor of each plugin.

    If you wish to get updates and support directly from the plugin author (not us), then that’s when you need to activate your plugin with the license you bought from them.

    Thanks.

    June 27, 2016 at 10:53 am #1061711
    tomwoodhouse1
    Participant

    Okay

    June 27, 2016 at 11:49 am #1061802
    Joao
    Moderator

    Hi There,

    If you have any questions please let us know.

    Joao

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